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Managed IT services providers
September 3rd, 2010 by admin
What is a managed IT services provider? A managed services provider (MSP), is typically an information technology (IT) services provider, who manages and assumes responsibility for providing a defined set of services to their clients either proactively or as they (not the client) determine that the services are needed. Most MSPs bill a flat or near-fixed monthly fee, which benefits their clients by providing them with predictable IT support costs. The business model behind managed services was commonplace among enterprise level companies, provided by large IT support companies such as the former company EDS (Electronic Data Systems), now owned by HP and called HP Enterprise Services; IBM Global Services, TCS and Centerbeam. The model was later adapted to fit small to medium sized companies by the value-added reseller (VAR) community as their existing model of reselling hardware and software continually provided lower profit margins.